Contact information

Detailed Customer Service Information

At Cosmetic Connection, we are dedicated to providing an unparalleled level of support to our customers. Should you require assistance, have queries or need to communicate concerns regarding your order, our comprehensive customer service system is at your disposal via multiple channels:

Email Support For direct and documented correspondence, please reach out to us through the following email addresses, ensuring that your inquiries reach the appropriate department for swift and efficient resolution:

We endeavor to respond to all email inquiries promptly. To facilitate a quick resolution, kindly include your order number and a detailed account of your request or issue.

Telephone Support For immediate assistance, please contact our dedicated customer service team at the following numbers:

  • Whatsapp: (066) 194-1099
  • Cell Phone: (072) 276-4274 or (072) 276-4279
  • Landline: (051) 250-4011

Our team is available during business hours to answer your calls. If you reach us outside of these times, please leave a detailed message, and we will return your call as soon as possible.

WhatsApp Support For real-time messaging support, connect with us on WhatsApp:

  • WhatsApp Number: 0661941099

This service allows for convenient text-based communication where you can receive quick replies to your queries, check on the status of your orders, or resolve any service-related issues.

When reaching out through WhatsApp or any of our communication channels, for a faster service experience, please be ready with your order information and any relevant details about your query or concern.

Operating Hours Our customer service is operational during the following hours:

  • Monday to Friday: 08:00am - 17:00pm
  • Saturday: 08:00am - 13:00pm
  • Most Public Holidays: 08:00am - 13:00pm
  • Sundays: Closed

Please note that response times may vary depending on the volume of inquiries and the complexity of customer issues. Our goal is to address all concerns with diligence and care, ensuring your complete satisfaction with our services.

We encourage our customers to choose the communication channel that is most convenient for them. Our team is trained and prepared to offer the highest standard of customer service to enhance your shopping experience with Cosmetic Connection.

Feedback Your feedback is invaluable to us. Should you have suggestions on how we can improve our service or compliments regarding your customer experience, do not hesitate to share them through any of the aforementioned channels.

Thank you for choosing Cosmetic Connection. We are committed to ensuring that your experience with us is as rewarding as our products.