Contact information

SECTION 21 – COMPANY INFORMATION, CONTACT DETAILS, EFFECTIVE DATE AND POLICY ACCEPTANCE

21. Company Information

This Policy applies to all products and services supplied by the following Cosmetic Connection entities:

Cosmetic Connection eCommerce (Pty) Ltd

Registration Number: 2020/595141/07
VAT Number: 4240292526

This entity is responsible for all purchases placed through the official Cosmetic Connection online store, website and other authorised online sales channels.

Cosmetic Connection (Pty) Ltd

Registration Number: 1999/010351/07
VAT Number: 4790182432

This entity is responsible for all purchases made at Cosmetic Connection's physical retail stores.

Throughout this Policy, the term "Cosmetic Connection" refers collectively to the above entities, together with their authorised employees, representatives and agents acting within the scope of their authority, unless the context indicates otherwise.

21.1 Contact Details

Customers may contact Cosmetic Connection regarding:

• orders;
• deliveries;
• Click & Collect;
• returns;
• refunds;
• defective products;
• warranty claims;
• exchanges where applicable;
• complaints;
• privacy requests;
• promotions;
• competitions; or
• general customer service.

Customer Support Email: support@cosweb.co.za

Social Media Support Email: socialsupport@cosweb.co.za

Landline: (051) 250-4011

WhatsApp Support: (066) 194-1099

Customers are encouraged to use the appropriate contact method to ensure that enquiries are directed to the relevant department and resolved as efficiently as possible.

21.2 Business Hours

Cosmetic Connection's customer service and operational business hours are as follows:

Summer Trading Hours (September – May)

Winter Trading Hours (June – August)

Customer service enquiries received outside the above business hours will be attended to as soon as reasonably practicable during the next business day.

Cosmetic Connection reserves the right to amend its trading hours from time to time due to operational requirements, special trading days, public holiday regulations, extraordinary circumstances or other business needs. Any changes will be communicated through Cosmetic Connection's official communication channels where reasonably practicable.

21.3 Effective Date

This Policy becomes effective on the date specified below and remains in force until amended or replaced by Cosmetic Connection.

Effective Date: 01-July-2026

21.4 Policy Version

This document constitutes the official version of the Cosmetic Connection Policy.

Policy Version: CosmeticConnectionPV2.001

Last Updated: 01-July-2026

Cosmetic Connection reserves the right to publish updated versions from time to time.

21.5 Previous Policies

From the Effective Date, this Policy supersedes all previous versions of Cosmetic Connection's applicable policies relating to the same subject matter.

Transactions completed before the Effective Date shall remain subject to the policy applicable at the time of the transaction unless otherwise required by law.

21.6 Acceptance of this Policy

By:

• accessing the Cosmetic Connection website;
• creating a customer account;
• placing an order;
• purchasing products;
• collecting products;
• accepting delivery of products; or
• otherwise transacting with Cosmetic Connection,

the customer confirms that they have had a reasonable opportunity to read this Policy and agree to be bound by it to the extent permitted by applicable law.

Where mandatory consumer rights apply under the Consumer Protection Act or any other applicable legislation, those rights shall prevail over any inconsistent provision contained in this Policy.

21.7 Electronic Acceptance

Customers acknowledge that acceptance of this Policy may occur electronically, including by:

• completing an online purchase;
• clicking an "I Accept", "Proceed to Checkout" or similar confirmation button;
• creating an online account;
• making payment for an order; or
• continuing to use Cosmetic Connection's online services after being notified of amendments to this Policy where such continued use constitutes acceptance under applicable law.

Electronic acceptance shall have the same legal force and effect as a handwritten signature where recognised by South African law.

21.8 Language

This Policy is published in English.

Should Cosmetic Connection provide translated versions for convenience, the English version shall prevail in the event of any inconsistency, unless otherwise required by law.

21.9 No Partnership or Agency

Nothing contained in this Policy creates:

• a partnership;
• a joint venture;
• an employment relationship; or
• an agency relationship

between Cosmetic Connection and any customer.

Customers act solely as purchasers of products or services unless otherwise agreed in writing.

21.10 Customer Acknowledgement

The customer acknowledges that:

• this Policy has been drafted to comply with applicable South African legislation;
• statutory consumer rights remain unaffected by any provision that cannot lawfully be limited or excluded;
• Cosmetic Connection may amend this Policy in accordance with its amendment provisions;
• customers remain responsible for reviewing the latest published version before placing future orders; and
• continued transactions with Cosmetic Connection constitute acceptance of the most recent applicable version of this Policy where permitted by law.

21.11 Interpretation

If any uncertainty arises regarding the interpretation of this Policy, it shall be interpreted:

• consistently with applicable South African legislation;
• in a manner that gives effect to consumers' mandatory statutory rights; and
• in accordance with the ordinary commercial meaning of its provisions.

21.12 Final Reservation of Rights

Cosmetic Connection reserves all rights, remedies and protections available under:

• the Consumer Protection Act 68 of 2008;
• the Electronic Communications and Transactions Act 25 of 2002;
• the Protection of Personal Information Act 4 of 2013;
• the Companies Act 71 of 2008;
• the common law of South Africa; and
• any other applicable legislation.

Nothing contained in this Policy shall be interpreted as limiting any right or remedy that Cosmetic Connection or a consumer may have under applicable law.